THERAPEUTIC COMMUNICATION WITH BONE MARROW TRANSPLANTATION PATIENTS: A PROFILE OF VERBAL BEHAVIOR AND THE EFFECT OF AN EDUCATIONAL STRATEGY
DOI:
https://doi.org/10.5380/ce.v12i3.10022Keywords:
Comunicação, Enfermagem, Transplante de Medula Óssea.Abstract
As an attempt to contribute to the acquisition of communicative competency, this study aimed to: verify the use of therapeutic communication by the nursing team; verify the effect of an educational strategy on knowledge about therapeutic communication. Initially, using a descriptive design, the communication profile among 11 professionals and 20 patients was observed, considering the categories of therapeutic and non-therapeutic communication. Expression was the most frequent category (80.8%), but non-therapeutic categories occurred (13.6%). In the following phase, using a quasi-experimental design, a significant difference was observed in four of the 22 therapeutic and in one of the 10 non-therapeutic categories by comparing the performance before and after the educational intervention in the identification pattern of communication techniques used in video simulations.
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