THE CONTINUITY OF CARE FROM THE PERSPECTIVE OF THE BEING CARED FOR
DOI:
https://doi.org/10.5380/ce.v19i4.35993Keywords:
Continuity of the care for the patient, Chronic illness, Management in health.Abstract
This study aims to understand the continuity of
the care from the perspective of companions, and service
users with chronic non-communicable diseases. The research
is qualitative and descriptive, and was undertaken in 2012 in
an Emergency Department of the municipality of Betim in the
Brazilian state of Minas Gerais, with seven participants. The
information was collected through semistructured interviews.
Three categories emerged from the analysis undertaken:
Informational continuity and the impasses to achieving
continuity of care; Managerial continuity: weaknesses
which affect the continuity of the care; Meanings of the
continuity, for the being cared for: positive aspects which
permeate the routine actions. Weaknesses were observed
in the continuity of the care for the patients with chronic
complaints, caused by failures in communication, inadequate
interaction between the services of the care network,
and inadequate managing of the service. It is considered
essential to outline strategies which aim to overcome
limitations so as to ensure comprehensive and resolutive care.
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