Applying design thinking in an urban mobility software project: an experience report
DOI:
https://doi.org/10.5380/atoz.v3i2.41345Keywords:
Urban Mobility, Public Transportation, Design Thinking, Software ProjectAbstract
Introduction: This paper presents a report about the conduction of a study where it was applied the Design Thinking methodology in the context of designing a software solution to urban mobility. Method: Among the techniques suggested by Design Thinking methodology, this study applied interviews, surveys, brainstorming and prototyping. The focus of the study was the public transportation context and the intrinsic processes in this context. Results: A software solution specification was developed based on the problems identified in field research, as well as an evaluation of the proposed solution conducted with the target users. Conclusions: Applying Design Thinking can be efficient in software development because it provides a focus on developing solutions and products targeted to meet the needs of its users, in other words, designs the solution based on how the product will be useful for the end user.
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